I was not satisfied with the performance as the engine was showing loss of power on highway driving. I believed them and started my journey towards Goa on 31st Dec We reached Goa on 3rd Jan evening. We were supposed to stay there for 4 nights and check out on 7th Jan. I was quite enthusiastic as I love to drive.
We planned to visit various sightseeing spots in the days to follow in our ever favorite XUV. However when I started the car very next morning i. I got down and checked that all tyres were fine. After trying for a couple of times, I thought better call the experts. I called on the helpline number who after a very lukewarm response put me across the local Muktar Automobiles expert team.
The other option was to get the vehicle towed to their dealership where they can inspect the vehicle completely. I reached there around 11 am. And after making repeated requests to the service managers there they ultimately attended me. They kept on making vague guesses about the problem and when around 1 hour had gone, they decided to keep the vehicle and issued me a vehicle receipt mentioning that require minimum 2 days to get the vehicle back to shape.
They gave the date of delivery as 7th jan, however verbally they told me that it should be ready by 6th Jan evening itself. I could see my entire trip getting ruined. I went back to my hotel in a local bus as there was no dropping facility available. I requested the company to at least arrange for an alternate vehicle, but even after making repeated requests, they said that the best they can do is arrange for a Maruti Swift.
We had to miss many tourist attractions like Dudhsagar Falls as the rental vehicle was given for local use only. Anyhow, we managed to carry on with our trip with a heavy heart and waited for 7th Jan for our XUV to return. But to my utmost surprise, I received a call from company expert on 7th Jan around 12 pm saying that they have not been able to find the error!
I had to make emergency arrangement for stay for all the people along with transportation. It may require another day or two. This was so much disgusting. We were supposed to reach Patiala on 12th Jan for an important family function Lohri Function of my niece. I got in touch with senior management of the company and Mr.
Swapnil the area manager said that he was personally monitoring the situation and it should not take long. I trusted the company and waited for another day. However on 9th Jan, I made around 6 calls to the service manager Rahul K, and also to area manager and when they responded by afternoon, all they could say is that they are trying their best.
I had no choice. We all were being held hostage without any fault of ours. Finally on 10th Jan, Mr. Swapnil informed that there is a huge list of parts that have to be replaced and he is arranging for them. I could not afford to extend my stay that long as I was supposed to reach Patiala on 12th by all means and we had small children with us who had to attend school on 13th. I tried to search for air tickets but the best option that we could get was on the morning of 12th Jan.
We had to purchase 7 tickets on premium price. We had to make arrangements for stay and transportation till 12th Jan meaning that an extra expenditure of 5 days starting from 7th Jan, not to mention the amount of harassment that we all had to face.
Finally on 11th Jan, I received the vehicle at 6. I had to ask my father in law a retired senior citizen to get the car back as it would take 4 more days to reach Patiala and we all could not afford to travel by road for obvious reasons.
On 12th Jan, we all left by air with a heavy heart and a ruined trip. But the ordeal did not end even here. My father in law started from Goa at 8 am and within an hour, the same problem of loss of pick-up started to appear again.
Our phones were switched off as we were in flight and he somehow managed to get in touch with area manager again and was asked to take the vehicle to Kohlapur Service Centre.
They have done some patch-work, which I am still apprehensive may not last long. Now the question is that… will Mahindra have the guts to take the responsibility of the entire blunder?
Will Mahindra have to guts to compensate for the entire financial loss that I had to suffer? In the end I would like to request all readers, not to trust Indian companies and prefer established brands. And do take a feedback from existing customers before making any decision. Sameer Modi.
Report 5 67 Was this review helpful to you? Overall the car is an average performer. By Huzefa Aug 13, PM. This segment cars must be smooth on the road and extra comfortable as it runs under suv models. But this car XUV has very rigid and tough seeming suspensions. Very cheap grade plastic quality compared to other Models running under SUV category.
Report 8 20 Was this review helpful to you? Best Car In lacs segment. Using it from 2 yrs now km driven now major issues or complications yet, very happy with it. Report 0 16 Was this review helpful to you? How does the drive Mahindra XUV ? How comfortable is Mahindra XUV ? How is the performance of Mahindra XUV ? How safe is Mahindra XUV ? The car also applies torques and brakes automatically whenever it detects control loss.
It helps in restoring the stability of the vehicle. This ensures maximum safety of the vehicle. However, Mahindra could look at providing a six-seat version as well, with captain chairs for second-row passengers.
On the inside, the Mahindra XUV will have a twin-screen arrangement, combining the digital instruments display with the touchscreen infotainment system. Built on the new W platform, XUV marks the beginning of the next generation of sophisticated and authentic Mahindra SUVs which will offer an adrenaline rush like never before.
Find latest and upcoming tech gadgets online on Tech2 Gadgets. Font Size Abc Small. Abc Medium. Abc Large. Agencies The XUV was a runaway success when it was launched a decade back. Offlate sales have been averaging at around - units a month. Experts say it's more to do with alerting the potential customer that there is another model in the same segment to be launched soon.
Dealers also said that Hyundai has played it safe as there is less than a month before it launches and starts retailing the Alcazar in the Rs lakh price range. This short gap , helps in top of the mind recall of a brand. Subscribe to ETPrime. Read before you invest. Explore Now. Browse Companies:. Find this comment offensive?
The current W XUV has obviously been upgraded to meet both, the crash test norms of as well as the BS6 emissions norms of , at a not-inconsiderable cost, so keeping it around a little longer alongside the new W XUV would help justify that expense. So yes, Mahindra could keep the W around, position it a bit lower, and reserve the XUV badge for it.
At some point, it will have to go off sale, leaving an XUVbadged void in the model range that would then have to be filled with an all-new model. Ten years ago, it might have been prudent to just market these as lower variants of the XUV, but as is the trend these days, two- and three-row derivatives of the same car use different model names altogether.
It makes sense when you think about it — the badges even correlate directly to the number of seats in the car. Mahindra could even, like its aforementioned rivals have done, imbue the new W XUV with some visual differentiators to set it apart from the XUV
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